General Terms and Conditions
Status: July 28, 2024
These General Terms and Conditions of Business of rephi AG as seller and you as customer apply to all orders in the Arosé online store (www.arose.wine) as well as to those purchases for which rephi AG declares these General Terms and Conditions of Business to be applicable.
Scope of application
The GTC apply to all services provided by rephi AG in the online store (www.arose.wine) and become valid upon conclusion of a contract. The deliveries, services and offers of rephi AG are made exclusively on the basis of these GTC, even if they are not expressly agreed again. By sending an order to rephi AG, you confirm that you have read these GTC and expressly declare your agreement with them.
Conclusion of a contract
All information on goods and prices within the ordering process is subject to change and non-binding. Orders are binding for customers. Accordingly, orders can neither be changed nor canceled. Customers receive a non-binding confirmation of orders from the seller. Before the notification of dispatch, by which the contract with the seller is concluded, rephi AG can revoke its offer without further ado. By placing your order, you confirm that you are aware of the scope and content of your order. Questions in this connection can therefore be clarified with us in advance.
Delivery
The goods are always delivered by post or courier. The delivery time in Switzerland is usually 7-20 working days, unless otherwise stated for the respective product. This information is without guarantee.
If the sender does not give the correct address or gives an address where the post office cannot locate the person, the return costs charged by the post office must be borne by the customer. Once the goods have been handed over to the post office, rephi AG is no longer liable. Consequently, rephi AG does not bear the transportation risk.
If an item in the range is exceptionally not available, we will inform you as soon as possible by e-mail. In principle, rephi AG reserves the right to make a partial delivery if this appears to be conducive to the efficient processing of the overall delivery. In such cases, no additional shipping costs will be charged for the subsequent delivery.
Prices
All prices on www.arose.wine include the statutory value added tax in Switzerland (currently 8.1%) and exclude shipping costs. The actual shipping costs are displayed in the shopping cart before the order is completed. rephi AG expressly reserves the right to adjust the prices stated online at any time without notice and without further explanation. Prices are calculated on the basis of the time at which the order is placed on the website.
Shipping costs
Calculated on the basis of current Swiss Post prices at: http://www.post.ch/
And additionally all costs incurred during packaging.
Terms of payment
The following payment options are available to you:
Purchase by credit card (via Stripe). We also reserve the right to offer prepayment by bank transfer.
In the case of advance payment by bank transfer, the payment period is usually 7 days. If payment is not received within this period, rephi AG reserves the right to cancel the order and release the goods for sale again. Any transfer fees are to be borne by you.
Retention of title; offsetting; right of retention
(1) In the case of consumers, we reserve title to the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the object of sale until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
(2) You shall only have a right of set-off if your counterclaims have been legally established or are undisputed or recognized by us. Furthermore, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
(3) If the customer is in arrears with any payment obligations to us, all existing claims shall become due immediately.
Guarantee and warranty
The warranty for goods corresponds to generally accepted standards and is 24 months, unless a longer or shorter warranty period is expressly stated on the delivered goods. Defective goods must be reported in writing to the company address within 10 days of delivery or after the damage has occurred, otherwise the warranty claim will be invalidated completely. The warranty claim is valid from the date of delivery. It expires in the event of improper use or natural wear and tear. The bag should not be loaded with more than 5 kilograms. rephi AG reserves the right to make individual decisions in the event of a warranty claim. The guarantee and warranty is excluded for items that have been declared as outlet goods.
Return guarantee
Every buyer has the right to return the items received to Arosé within 20 days. For returns, the items must be sent back in perfect hygienic condition, otherwise the right to return expires. For returns, the buyer will be charged the shipping costs incurred by Arosé or deducted from the refund amount. The return costs must be borne by the buyer. By accepting the terms and conditions, you also automatically accept our return policy.
Minor model deviations
It can happen that the design of individual articles changes slightly. Naturally, rephi AG cannot accept any liability for such modifications made by manufacturers and suppliers.
Care/handling
rephi AG accepts no liability whatsoever for the customer's misconduct in the care and/or handling of the items supplied.
Data protection
rephi AG undertakes to process your customer data carefully and to comply with the provisions of the relevant data protection legislation. In particular, no data will be passed on to third parties. However, no liability can be accepted for the security of data transmitted via the Internet.
Marketing
rephi AG reserves the right to reuse the e-mail address and telephone number provided when ordering for its own marketing purposes (newsletter & other). You can opt out of this by sending a personal e-mail to cheers(at)arose.wine.
Reviews of products
Arosé sends automated e-mails after the purchase asking customers to rate the purchased products. Arosé reserves the right to use these and all other reviews (without email request) for marketing purposes.
Vouchers
Personal vouchers that have been created only for a specific person or for a specific group may not be passed on and may only be redeemed by persons authorized by rephi AG. rephi AG reserves the right to cancel all unauthorized orders without comment. Only one discount code may be used per order.
General liability
It is hereby expressly pointed out that no liability claims for direct and indirect as well as direct and indirect damage, including consequential damage, can be asserted by the customer against rephi AG, insofar as there is no intent or gross negligence on the part of rephi AG for the damage incurred. For example, damages resulting from accidents, falls, etc., which occur when handling Arosé products (bags, etc.) are your own responsibility.
Change AGB
rephi AG expressly reserves the right to unilaterally amend these GTC at any time without prior notice.
Applicable law/jurisdiction
In any case, the relationship between you and rephi AG is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB). The place of jurisdiction is Graubünden. The application of the provisions of the Vienna Sales Convention ("United Nations Convention on Contracts for the International Sale of Goods") is expressly excluded.
Severability clause
Should individual provisions of this agreement prove to be invalid, this shall not affect the remaining provisions of this agreement. In this case, the invalid provision shall be replaced by a new provision that corresponds to the intended purpose or, if this is not possible, comes as close as possible to it.